Refund policy

RETURN & REFUND POLICY

At Iron Abyss, we produce limited-run apparel and custom-designed pieces. Because our items are custom-produced at the time of your order and are part of exclusive drops, our return policy is as follows:

1. ALL SALES ARE FINAL

Most items sold on Iron Abyss are limited edition or made-to-order. For this reason, all sales are final. We do not offer returns or exchanges for "change of mind" or sizing errors.

  • Size Guide: Accuracy is your responsibility. Please consult the Size Charts provided on each product page before completing your purchase to ensure a perfect fit. Once an item is printed, it cannot be swapped for a different size.

2. EXCEPTIONS: DAMAGED OR DEFECTIVE ITEMS

The only exception to our "Final Sale" policy is if an item arrives with a manufacturing defect (e.g., misprint, structural damage) or if you receive the wrong product due to our error.

  • Reporting Period: You must report any defects or errors within 7 days of the delivery date marked by the carrier.

  • Process: Email ironabyss@protonmail.com with your order number and clear photographic evidence of the damage or the incorrect item.

  • Resolution: If approved, we will arrange for a replacement to be sent at no cost to you. If a replacement is unavailable due to limited stock, a full refund will be issued to your original payment method.

3. CANCELLATIONS & MODIFICATIONS

Once an order is placed, it enters our automated fulfillment process immediately. Therefore, we cannot guarantee cancellations or modifications (such as address changes or size swaps) once the order is confirmed. Please double-check all details before hitting "Buy."

4. REFUNDS (IF APPLICABLE)

If a refund is approved (due to damage or out-of-stock items), it will be processed automatically to your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.

5. RETURNED TO SENDER / REFUSED PACKAGES

If a package is returned to our facility because of an incorrect address provided by the customer or because it was refused at customs, the customer is responsible for the cost of re-shipping the item.

  • No Refunds: We do not offer refunds for "Returned to Sender" packages.

  • Holding Policy: We will hold your item until a valid shipping fee is paid for a second delivery attempt.

6. EXCHANGES

Due to our custom-production model and the high demand of our drops, we do not offer traditional exchanges. If you require a different size, you must wait for a future restock or drop and place a new order.

7. LOST IN TRANSIT

While we are not liable for carrier errors, we value our community. If your package is confirmed lost by the courier (no tracking updates for 15+ business days), we will work with you on a case-by-case basis to find a fair solution, which may include a one-time replacement.